Terms & Conditions
Please note that this page is only an example of terms and conditions and should not be relied on as a complete statement of the law. To understand your rights and obligations fully, study the relevant law or consult a solicitor.
Prices and Payment
All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards and paypal.
Delivery costs quoted at the check out apply to mainland UK, Europe and USA only. Please contact us for delivery costs elsewhere overseas. We cannot guarantee delivery times but we aim to deliver within 5 working days.
You have the right to cancel your mail order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund or exchange. This will apply to your order unless you order goods made to your own specification, placed a wholesale order or where the item has been unsealed. Should you wish to return your order we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email or phone. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.
After-Sales Services and Guarantees
In the unlikely event that you are unhappy with the quality of your purchase, please contact us within 7 days to arrange for a refund or exchange.
regarding the goods or services supplied should be made to:
Dotty Designs, 3C Probyn Road, London, SW2 3LH
You can e-mail, write, or telephone with your complaint. Our normal office hours are 9.30am - 5.30pm Monday – Friday.
These Terms and Conditions do not affect any of your statutory rights. We do not share your data with any third party companies.